Delivered damaged? Not your bill.
A 3-minute handover on your customer's phone, before they sign. No app download. They feel taken care of. You stop paying for the carrier's mistakes.
Invisible until power-on
Scratched by the pallet, spotted too late
Foam moved, buyer didn't unbox in front of courier
Clamp rub and paint chips, hidden by the box
Cost per incident: a part, a second shipment, a support ticket, and a carrier claim you'll lose.
What your customer sees at the door
Scan the QR on the palette. No app, no account. 12 questions built for that exact bike.
Check together
📦 Box and frame
Is the screen free of scratches or dent, does it turn on?
Look for cracks, deep scratches and a blank display when you press power. A seated battery + blank screen is a fault, not an empty battery.
Box and palette look fine?
1 problem found. You can still accept the bike. Just write this next to your signature:
« Accepted with reservation: display damaged. Photos taken with the courier. »Ask the courier to sign next to it and keep a copy.
How it works for your customers
Scan the QR
on the palette. The order is already loaded.
Ask the courier to wait.
The page gives them the sentence to say, in their language.
Check together.
12 model-specific Yes/No questions with photo prompts: box, frame, cockpit, power, quick roll.
Sign the right way.
Flagged items generate the legal reservation wording to write on the delivery note.
Done in 3 minutes.
Report with photos goes to you. A flagged item opens a ticket.
How it works for merchants
Add a bike model.
Paste the product URL. The handover flow is drafted in under 3 minutes. Customise the questions — add, remove or reword any of them.
Print the QR code or send a link
per order from your dashboard or a CSV, or by email with the link.
Get the report.
Answers, photos, reservation text, and courier countersignature status for every delivery.
Recover the cost.
Flagged deliveries come with a carrier-claim-ready evidence pack.
Why merchants use it
Carrier pays, not you
damage found at the door is reservable and claimable.
Fewer tickets
the buyer already told you what's wrong, with photos.
Misuse protection
a timestamped condition record for every bike delivered.
Calmer customers
the scariest 10 minutes of a €3k purchase, handled.
One checklist, every reseller
brands publish the checklist once and every shop that ships their bikes uses it.
"I bought a €3k cargo bike. I discovered the speed module hidden under the handlebar, it had been crushed. I'd already signed. The reseller sent a new one and ate the cost. Nobody had given me a 3-minute handover. So I built one."
Founding team
Cargo Checklist
Pricing
Free to start. Pay as you ship.
- Your first 100 deliveries are free. No card, no call.
- After that, per-delivery pricing from €1.50, volume tiers down to €1.
- Share your before/after SAV numbers with us and get 500 deliveries on us.
One absorbed transit-damage incident costs a merchant €150–400. One delivery handover costs less than a coffee.
Start free: tell us what you ship
We'll send you a draft handover flow within 48 hours.